How Can We Help You?

Get Lubricants is a brand owned, managed, and operated by NexG Petrolube Private Limited. All transactions, customer interactions, platform operations, policies, and services are governed by the legal entity NexG Petrolube Private Limited unless expressly stated otherwise.

In most cases, Get Lubricants acts as a marketplace, distributor, reseller, procurement facilitator, and technology platform. Products available on the platform are generally manufactured by third-party brands and OEMs. Product manufacturing responsibilities remain with the respective manufacturers.

Get Lubricants provides access to a wider range of brands, product specifications, packaging sizes, technical resources, bulk procurement options, nationwide delivery, GST-compliant invoicing, and product traceability features which may not always be available through traditional retail channels.

The platform is designed for individual consumers, vehicle owners, workshops, garages, fleet operators, industrial facilities, manufacturing units, mining companies, construction businesses, government agencies, institutions, OEMs, dealers, distributors, and procurement professionals.

While guest purchases may be available for certain transactions, creating an account allows customers to track orders, access invoices, maintain procurement records, monitor returns, manage addresses, and receive technical support more efficiently.

The platform aims to serve customers across India through a network of warehouses, distributors, logistics partners, and suppliers. However, delivery availability may vary depending on location, transportation restrictions, and serviceability.

Prices may change from time to time based on manufacturer pricing, market conditions, taxes, logistics costs, supply chain factors, inventory levels, and promotional campaigns. The Company reserves the right to modify prices without prior notice.

Yes. Product availability is dynamic. Inventory may change due to supplier updates, concurrent purchases, stock reconciliation, or operational issues. An order is only considered accepted after successful verification and dispatch.

Yes. Customers may contact support teams for order assistance, billing queries, product information, technical guidance, procurement support, and complaint resolution through designated communication channels.

Yes. Bulk procurement services are available for businesses, industries, fleet operators, workshops, institutions, OEMs, and commercial customers. Separate commercial terms may apply to bulk orders.

The platform may provide educational information, product recommendations, technical assistance, and lubrication guidance. However, such information is intended solely for informational purposes and should not replace independent professional evaluation.

No. Product performance depends upon multiple factors including operating conditions, maintenance practices, equipment condition, storage methods, contamination levels, and application suitability. Therefore, no universal performance guarantee can be provided.

Customers may contact the Company through customer support channels, email, telephone, WhatsApp support, online inquiry forms, grievance mechanisms, or dedicated business support teams.

Customers are encouraged to review all applicable policies including Terms of Use, Privacy Policy, Payment Policy, Shipping Policy, Returns Policy, Product Authenticity Policy, Technical Advisory Disclaimer, Marketplace Policy, and other legal documents before using the platform.