NexG AI Chat Assistants
What the AI Can Do
The NexG AI Assistant is trained extensively on our internal product catalogs and B2C marketplace rules.
Product Matching
Instantly recommend the exact engine oil, grease, or fluid based on your vehicle model or machinery specs.
Specification Breakdown
Explain technical jargon, viscosity grades (e.g., 5W-30 vs 10W-40), and API/ACEA standards.
Order Tracking Support
Retrieve your recent orders, RFQ statuses, and tracking links seamlessly via chat.
Platform Navigation
Guide you on how to request bulk orders, submit RFQs, or utilize your wishlist.
System Limitations
To ensure accuracy and security, there are strict boundaries on the AI's operational scope.
Mechanical Diagnostics
The AI cannot diagnose engine failures, knocking, or mechanical issues unrelated to fluid specifications.
Payment Processing
It will never ask for your credit card, OTPs, or process direct payments within the chat interface.
Manual Discounts
The AI operates on real-time platform data; it cannot manually authorize or negotiate unlisted bulk discounts.
Non-Platform Knowledge
It is strictly confined to NexG Lubricants' ecosystem. It will not answer general search inquiries or discuss competitor strategies.